Vinabot Member Paid Service Return and Exchange Policy

Welcome to choose our Vinabot Member Service! In order to clarify the rights and obligations of both parties and maintain a good service order, this return and exchange policy is specially formulated. Please read it carefully before purchasing and using the service.

Description of the Nature of the Service

The Vinabot member paid service you purchased is a virtual service provided to you through the Internet, including but not limited to using specific AI functions on the Web and APP, obtaining exclusive content or enjoying customized services. This service has the characteristics of digitalization and intangibility. Once activated, you can log in and use it immediately through your account without logistics delivery.

The Core Principle of Not Supporting Returns and Exchanges

Based on the particularity of virtual services, this service implements a "no return and exchange" policy for the following reasons:

• Immediacy and irreversibility of the service: When you complete the payment and activate the membership, the system will immediately open the corresponding service permissions for you, and you can start using various functions immediately. Since the service has already been provided and there is no return and exchange of physical goods, it is impossible to perform a physical return and exchange operation.
• Binding characteristics of accounts and services: Member services are closely related to the account you registered, and the membership rights of each account are unique and exclusive. Once an account is bound to a membership service, the relevant rights cannot be transferred or returned. If returns and exchanges are supported, it may lead to service disorder and account security risks.
• Investment of costs and resources: In the process of providing Vinabot membership services, we need to continuously invest in technology research and development, server maintenance, content updates and other costs. Your purchase of membership services is regarded as recognition of our initial investment and subsequent services. Not supporting the return and exchange policy will help ensure the stable and continuous provision of services.

Handling of Special Situations

Although we adhere to the principle of not supporting returns and exchanges, we will handle it in accordance with relevant regulations in the following circumstances clearly stipulated by laws and regulations:

• If the service you purchased has major quality problems and is confirmed to be true by a statutory agency, we will provide you with corresponding solutions in accordance with legal provisions.
• If the service cannot be provided normally due to force majeure (such as natural disasters, government administrative orders, etc.), we will extend the validity period of your membership or provide other reasonable compensation for you according to the actual situation, but we will not bear the responsibility for returns and exchanges.

Precautions Before Purchase

To avoid unnecessary disputes, please confirm the following matters before purchasing membership services:

• Carefully understand the functions, content, validity period and scope of application of the service to ensure that it meets your usage needs. You can learn more about it through the product introduction, function description and other materials we provide, or consult our customer service staff.
• Make sure that the device you use (web browser, APP operating environment, etc.) meets our technical requirements to ensure that the service can be used normally.
• Please use your own legal account to purchase and log in. You must not borrow, rent or steal other people's accounts to avoid account security issues and legal risks.

Service Guarantee and Customer Support

We will continue to optimize the performance and functions of Vinabot, update content regularly, and provide you with more valuable services.

If you encounter any problems or have any suggestions during use, you can contact us at any time through our customer service hotline, online customer service or email, and we will do our best to solve the problem for you.

Policy Effectiveness and Interpretation

This return and exchange policy takes effect from the date you purchase the membership service and applies to the service package you selected at the time of purchase and any subsequent renewal services.

The final right of interpretation of this policy belongs to our company. If you have any questions or suggestions about this policy, please feel free to communicate with us.